About Us
Born in Shropshire.
Built for Business.
Founded in 2015 by two former corporate IT directors, Beacon has grown to become Shropshire's most trusted MSP, serving 150+ businesses across the Midlands.
Our Story
A Decade of Trusted IT in the Midlands
Beacon Technology Services was founded in 2015 by two former corporate IT directors who saw a clear gap: businesses in the Midlands deserved enterprise-grade IT support without the big-city price tag or impersonal service.
Starting from a small office on Pride Hill in Shrewsbury, we built our reputation one client at a time — on honesty, transparency, and delivering results. A decade on, we remain independently owned, locally focused, and deeply committed to the businesses we serve.
Today, our team of 25+ engineers, consultants, and account managers supports over 150 organisations across Shropshire, Staffordshire, Worcestershire, Herefordshire, Cheshire, and the West Midlands.
Our Values
What We Stand For
Transparency
No jargon, no hidden costs, no surprises. We communicate clearly and honestly — always.
Partnership
We're invested in your success. Our KPIs align to your business outcomes, not just ticket closure rates.
Responsiveness
When something goes wrong, we're there. Our average first response time is under 15 minutes.
Continuous Improvement
Technology evolves fast. We proactively review your systems and recommend improvements before problems arise.
Community
Proud members of Shropshire Chamber of Commerce and active supporters of local businesses and initiatives.
Security First
Every solution starts with security. We hold Cyber Essentials Plus and ISO 27001 certifications.
Leadership
Meet Our Senior Team
20+ years in enterprise IT. Former Head of IT at a FTSE 250 manufacturer. Passionate about making enterprise-grade IT accessible to SMBs.
Microsoft MVP. Certified Azure Solutions Architect. Leads our cloud and infrastructure practice.
CISSP certified. Former MOD cyber consultant. Leads our security practice including penetration testing and Cyber Essentials.
ITIL Expert certified. Ensures our helpdesk exceeds SLA targets. Grown the team from 3 to 18 support engineers.
Certifications
Qualified. Certified. Trusted.
Ready to Work Together?
Let's start with a conversation. Book a free discovery call to explore how Beacon can support your business.
Get in Touch